Section: UNIT 3 | HOSPITALITY BTEC Y1 (20-21)

Introduction to Customer Service File

P1 (Task 1): Communication - Posters and Written Examples File

P1 Task 2a -Teamwork File

P1 Task 2 Class Notes (Including Task 2b Customer Needs Table) File

3.1 Task 3 (P1 continued...) Personal Presentation Skills (Scripts and Group Video Instructions) File

UPLOAD YOUR P1 WORK HERE (3.1 Introduction, Task 1 Communication Posters & Written examples, Task 2 Teamwork & Needs Table, Task 3 Personal Presentation Scripts). Assignment

3.1 Task 4 M1 - Leaflet (Communication Used in Different Situations). File

Mystery Shopper System - Example (Thorpe Park) File

3.1 Task 5 D1 - Mystery Shopper Evaluation Report File

Unit 3 reading on communication, presentation, teamwork and customer types Folder

Topic outline