The main reason that a document doesn't open after it has been uploaded to GoL is a problem with the filename.  Try to avoid using punctuation or symbols in a file name and never use a full stop within the name itself.  You can however use any punctuation or symbols you like in the name that appears on the GoL page.  

Unacceptably File name Acceptably File name
Leçon 1-revision.pptx Lecon 1-revision.pptx
Student's work.docx Students work.docx

To rename a file once it has been uploaded to GoL:

  1. On the course page Turn on editing
  2. For the problem file or folder choose to Edit then Edit settings
  3. Click on the file in the Select Files area of the screen
  4. Edit the Name to remove any punctuation and then choose to Update
  5. Now Save and return to course.

See screenshot below - you need to edit what is in the Name box:

File renaming

Last modified: Wednesday, 15 October 2014, 10:25 AM